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FAQ

Shipping Information

Domestic and International Shipping
We provide both domestic and international shipping. For domestic shipping, the standard delivery time is 3-5 business days, while international shipping may take up to 7-14 business days. Please note that additional customs duties and other fees may apply for international orders, nor does this shipping estimate include processing and kreation turn around time for your order. Standard order processing takes 3-5 business days for us to receive and get the materials to begin your order. The turn around time for your actual order depends on the items that need to be handkrafted with love. Please refer to your invoice for your order's turnaround time.

Returns and Exchanges

Return Policy
If you wish to return an item, please contact us within 14 days (10 BUSINESS DAYS) of receiving your order. We accept returns for items that ARRIVE damaged or incorrect. Exchanges are also available for items that do not meet your expectations (If you disapprove the design BEFORE it is shipped, when we send the confirmation picture via email for your approval). For more information on how to proceed with returns, please refer to our Returns Policy.

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